Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We are so grateful for your patience and we are happy to help in any way we can.
If your order has shipped but hasn't arrived please be aware that the Aus Post is making deliveries at their own pace and we have no influence over their deliveries and cannot process a refund or return until your item arrives. Our limited staff is working hard to get your order info to you quickly. If you haven't received confirmation or tracking please let us know. Please expect longer than usual delays but we will endeavor to be in contact with you at all times for your questions. In many ways, we are restricted in what we can do until the lock down is lifted. Please keep in mind that the Australia is undergoing delays because of the COVID-19 lock downs and some shipping processes may be delayed during transit. Continued abuse of our services will cause your IP address to be blocked indefinitely.For updates on your order please check out our video updates at Please fill out the CAPTCHA below and then click the button to indicate that you agree to these terms. If you wish to be unblocked, you must agree that you will take immediate steps to rectify this issue.
If you do not understand what is causing this behavior, please contact us here. If you promise to stop (by clicking the Agree button below), we'll unblock your connection for now, but we will immediately re-block it if we detect additional bad behavior. Overusing our search engine with a very large number of searches in a very short amount of time.Using a badly configured (or badly written) browser add-on for blocking content.Running a "scraper" or "downloader" program that either does not identify itself or uses fake headers to elude detection.Using a script or add-on that scans GameFAQs for box and screen images (such as an emulator front-end), while overloading our search engine.There is no official GameFAQs app, and we do not support nor have any contact with the makers of these unofficial apps. Continued use of these apps may cause your IP to be blocked indefinitely. This triggers our anti-spambot measures, which are designed to stop automated systems from flooding the site with traffic. Some unofficial phone apps appear to be using GameFAQs as a back-end, but they do not behave like a real web browser does.Using GameFAQs regularly with these browsers can cause temporary and even permanent IP blocks due to these additional requests. If you are using Maxthon or Brave as a browser, or have installed the Ghostery add-on, you should know that these programs send extra traffic to our servers for every page on the site that you browse.
The most common causes of this issue are: Your IP address has been temporarily blocked due to a large number of HTTP requests.
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